Garmin Express an application software, introduced by Garmin company is basically implemented for map updation, software modernization and device registration. It can be used with compatible GPS devices. There are many Garmin fitness devices in the market. The common thing is in them they can communicate with your personal computer  via Garmin Express software. Garmin Express is not compatible with all types of operating systems. It only works with Windows and MacOS/OSX.

When Garmin Express is unable to find your Fitness Device

NOTE: If your device is connected to your computer wirelessly via an ANT+ Stick see Related below 

  1. a)       Windows Troubleshooting
  2. b)       Mac Troubleshooting

a) Windows Troubleshooting 

  • Confirm about the Garmin Express Application is up to date
  1. First Open Garmin Express
  2. Then Select Settings  (top right)
  3. Then Select  About
  4. Select  Check for updates to Express
  5. Finally ,Select Install Now if it is on display
  • Confirm about your device displays the USB connection icon

Garmin fitness devices will display a USB or eject icon on the screen( as shown here) during being connected with a computer

The  device is not displayed as being connected to computer

To solve your problem you can follow the below steps:

  1. Discard  any damage to the cable being used and ensure the contact points on the device are clean and clear of debris or corrosion.
  1. Then Restart the computer and try again
  2. Then Restart the device and try again
  3. Try a different USB port
  • Try to avoid  to connect through a hub,cable,or any peripheral devices
  • If you are using a computer tower, try the USB ports on the back of the tower
  1. Ensure you are using the original Garmin branded cable that was included with your device
  • Some third party brands of cables may charge the device, but will not necessarily be capable of transferring data so that the device can be properly recognized by the computer.
  1. Disable USB Selective Suspend.  For help see:  Steps to Disable USB Selective Suspend                            on a Windows Computer
  • You can learn more about this feature here: USB Selective Suspend

When your device is recognized by the computer but not by Garmin Express

If your device is listed in Garmin Express, try removing and adding it back again:

  1. Select Home icon
  2. Right-click on your device
  3. Select Remove From Express
  4. Select Remove
  5. Select Add a Device
  6. When the device is found, select Add Device
  7. Follow the on-screen prompts to add your device back to Express
  1. b) Mac Troubleshooting

  • Confirm about the Garmin Express application is up to date 
  1. Open Garmin Express
  2. Select Garmin Express in the Apple Menu bar at the top of the screen
  3. Select About Garmin Express
  4. Select Check for Updates to Express
  5. Select Install Now if prompted
  • Confirm about your device displays the USB connection icon 

Garmin fitness devices will display a USB or eject icon during being connected to your computer:

  • Confirm about the Mac recognizes the USB connection:-

When a device is properly connected to a Mac computer, it will be displayed as a removable disk drive in Finder.

 NOTE: Garmin Music watches use the MTP (Media Transfer Protocol) mode when connecting to a computer. Mac operating systems (OS X, macOS Sierra, and macOS High Sierra) only provide limited native support for MTP devices, which means these devices will not be recognized as external drives.

 To check whether OS X recognizes the connection:

  1. Connect the Garmin device to the computer
  2. Open Finder
  3. Click Go in the menu bar
  4. Click Computer

When your device does not display the connection screen or display as a drive in Finder

To solve your problem follow the below

  1. Discard any damage to the cable being used and ensure the contact points on the device are clean and clear of debris or corrosion.
  • For more help: Cleaning the Battery Contacts on My Rechargeable Garmin Watch
  1. Restart the computer and try again
  2. Restart the device and try again
  3. Ensure you are using the original Garmin branded cable that was included with your device
  • Some third party brands of cables may charge the device, but will not necessarily be capable of transferring data so that the device can be properly recognized by the computer.
  1. Try a different USB port
  • Avoid connecting through a USB hub, USB extension cable, keyboard, or monitor
  • If you are using a computer tower, try the USB ports on the back of the tower.

The device is recognized by the computer but not by Garmin Express

If your device is listed in Garmin Express, try to remove and add it back again :

  1. Select Home icon
  2. Ctrl + click your device
  3. Select Remove from Express
  4. Select Remove
  5. Select Add a Device
  6. When the device is found, select Add Device
  7. Follow the on-screen prompts to add your device back to Express.

Guidance and Helpline Support : If you need any further guidance , reach us at +1 888-309-0939 or live chat with our experts for immediate support. You may write to us, the concerned team will get back to you within the next 24 hours.

 

Categories: Garmin Express